The Listening Awareness Clinic

A core communication skill for improving patient safety, building trust; enhancing career satisfaction and improving the bottom line

– Appropriate for small to large audiences – Two-to-four hours –

Do you…

• Find that you aren’t able to focus fully on what others are saying to you?
• Sometimes feel like you are missing the deeper meaning behind the words in conversations?
• At times feel frustrated with the quality of attention you receive from others?

If you answered “yes” to any of the questions above, this is no surprise. Listening is the most utilized, but least studied and mastered communication skill. It is essential to understanding patients, health care colleagues and executives. It is crucial to accurately assessing their need, building trust, gaining compliance and working effectively as a team.

In this fast-paced two-to-four hour program you will be exposed to the main concepts and practices covered in the full-day Listening Clinic.

Activities include interactive discussions, instructor and volunteer student role plays and pre-recorded video vignettes related to physician/patient and or physician/administration communication.

The goals of The Listening Awareness Clinic are to:

• Provide an opportunity to identify your strengths and development areas related to listening to your patients, health care team colleagues and management
• Become more aware of listening-related skills that can help you become a more empathic, attentive listener and caregiver. Such listeners have fewer misunderstandings and tend to be attuned to the deeper needs of others

Results: More satisfying collegial and patient relationships that positively impact patient safety and may even improve the organization’s bottom line.

Requirements: In order to attend the class, participants must complete a 20 – 30 minutes confidential Listening Self-Assessment and send it to their instructor prior to the session. This starts their learning process and sets the stage for the content that will be covered during the session.