A core communication skill for improving patient safety, building trust; enhancing career satisfaction and improving the bottom line – One day intensive program for small groups – Listening is the most utilized, but least studied and mastered skill. It is essential to understanding others, accurately assessing their needs, finding comprehensive solutions and building trust. The […]
Communicating with brevity, impact and clarity in any situation – One day intensive program for small groups – The ability to quickly get to the point in a conversation with patients, colleagues, medical teams and/or administrators is critical to communicating successfully. This one-day seminar teaches participants how to communicate with greater brevity and impact in […]
How to deliver unpleasant news in a caring and effective manner Appropriate for small to large audiences – six-to-eight hours – Does your health care organization have a strategy for preparing staff to deliver bad news in a caring and effective manner? Does your executive staff tend to procrastinate when they have to deliver bad […]
Tell your story: Achieve your communication and educational goals – One day intensive for small groups* – This unique one-day training prepares health care spokespeople to communicate their organization’s story and messages clearly, concisely and enthusiastically to journalist audiences. The program is designed to help your spokespeople learn to utilize a tried-and-true process for preparing […]
Honesty, empathy, clarity and just-in-time communication Appropriate for small groups – Four hours – In this advanced media training participants will learn how to handle high-stakes, crisis situations on-the-spot with empathy and confidence. It includes spontaneous and planned press conference role plays (video recorded with coaching) and a review of sound bites, bridging technique and […]
Lowery Communications - Training and Consulting