Communicating with brevity and impact in any situation – Appropriate for small to large audiences – Two-to-four hours – Physicians, physician leaders, nurses and other health care executives and professionals are challenged with communicating clearly and concisely with multiple audiences who often represent very different and increasingly complex perspectives, cultures, goals and expectations. Navigating the […]
A core communication skill for improving patient safety, building trust; enhancing career satisfaction and improving the bottom line – Appropriate for small to large audiences – Two-to-four hours – Do you… Find that you aren’t able to focus fully on what others are saying to you? Sometimes feel like you are missing the deeper meaning […]
How to deliver unpleasant news in a caring and effective manner Appropriate for small to large audiences – Two-to-four hours – Does your health care organization have a strategy for preparing staff to deliver bad news in a caring and effective manner? Does your executive staff tend to procrastinate when they have to deliver bad […]
Appreciating the power of what you say and how, where and when you say it Appropriate for small to large audiences – Two-to-four hours- A news story can make or break an organization’s image and ultimate success. Understanding and preparing your staff for how to interact with the press should be part of every organization’s […]