Patient Safety Communications

Your prescription for improving your health care team’s communication, collaboration and patient-engagement skills

Our Mission

It is the mission of the Patient Safety Communications (PSC) training team to devote our talents, collective wisdom and experience to support health care practitioners in mastering the critical communication skills which directly impact the quality of health care delivery.

Why Communication Skills Training?

It is well documented that to the extent that patients believe that their health care providers communicate clearly, honestly, empathically and respectfully with them, patient adherence to treatment, safety and desired medical outcomes will be optimized. Conversely, perceived poor physician/patient communication leaves the door dangerously open to patient non-adherence, undesirable medical outcomes and even costly litigation.

When unsatisfactory medical outcomes occur, poor communication is the number one stated reason why patients and their families choose to litigate. Delivering excellent patient-centered care requires clear and respectful communication between all members of the health care team: physicians, nurses, pharmacists, health care managers and administrators, patients and their families.

Improving the Patient/Provider Team Partnership

Today health care is going through a much-needed culture shift. Patient Safety thought leaders, health care professionals and patients and their families recognize that the most potentially successful medical outcomes occur when all stakeholders are viewed as partners on the treatment team. To be successful, this partnership requires creating a climate of respect, cultural sensitivity, empathy and clear communication between all team members.

How PSC Trainings Can Support You and Your Organization

Patient Safety Communications has a well-established track record for delivering customized, communication skills-based trainings that achieve our clients’ specific learning objectives. Our full-day training classes specialize in developing specific skills through behavior modeling, intensive video recorded role playing practice and coaching, self-assessment and reflection as well as interactive discussions.

Our programs are challenging, engaging, results-driven and highly relevant! Our shorter, two-to-four hour sessions provide an overview and serve to build greater awareness about a variety of communication skills-related subjects. Patient Safety Communications instructional designers can also develop customized modules tailored to meet your specific training needs.

*Patient Safety Communications is a division of Lowery Communications. It is dedicated solely to improving health care outcomes through addressing all aspects of communication experienced in the patient/provider partnership.

Choose Your Program & Format:  From Shorter Overview Sessions to Full-Day Intensives

Patient Safety Communications has a well-established track record for delivering customized programs that achieve our clients’ training goals. Our full-day training programs use behavior modeling; intensive video recorded role playing practice and coaching; self-assessment and reflection. Participants build new skills, along with the confidence and motivation to use them. Our programs are challenging, engaging, results-driven and highly relevant!

Our shorter, two-to-four hour sessions provide entertaining, informative topic overviews and build greater awareness about a variety of communication skills-related topics. Programs are offered to both small and large groups. Customization is available.