Article by Joan Lowery, M.Ed. and published on the website of KevinMD: 6/18/2015. In this article I relate the story of an elderly neighbor’s disappointment in her treatment at an area hospital. A dose of simple, easy-to-do, caring and common sense courtesies can make a big difference in patient satisfaction. Recently a neighbor of mine […]
Paul Levy, former CEO of a Boston hospital’s comments (Not Running a Hospital) about the Cleveland Clinic’s unwillingness to deeply address their patient safety issues really ‘hit a nerve’ and ‘bone of contention’ that I have for ANY organizations that ‘talk the talk’ but fail to ‘walk the walk.’ This, tragically, is especially true in […]
Paul Levy, in his popular blog, Not Running a Hospital, confronts the Cleveland Clinic’s disconnect between their groundbreaking videos espousing empathy and their actual behavior when it comes to creating a culture of safety and medical transparency. I agree with Paul that ‘talking empathy’ without ‘walking the empathy walk’ hurts both employee and patient morale. […]
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