Get to the Point! Overview

Communicating with brevity and impact in any situation

– Appropriate for small to large audiences – Two-to-four hours –

This highly interactive seminar inspires attendees to become more engaging, effective, empathic, to-the-point communicators. Through discussion and the analysis of entertaining positive and negative video vignettes depicting relevant and sometimes difficult conversations, attendees are challenged to become more effective and customer-focused in their communications.

Crucial communication processes will be demonstrated that participants can learn and with practice, master:

• Focal Point Technique (The “Elevator Pitch”): A method which enables participants to answer questions, and make clear and concise statements in an empathic and customer-focused manner – in twenty seconds or less!
• Bridging: A skill that enables participants to address uncomfortable or unanswerable questions or remarks by tactfully and sensitively restructuring the conversation in an honest, informative and positive manner
• Non-Verbal Communication: The powerful role that non-verbal messages play in communication. An exploration of how verbal, vocal and visual cues contribute to delivering congruent, believable messages