The Listening Awareness Clinic Overview

A core communication skill for building trust, enhancing career satisfaction and improving the bottom line

– Appropriate for small to large audiences – two-to-four hours – 

Do you sometimes…

• Find that you aren’t able to focus fully on what others are saying to you?
• Feel like you’re missing the deeper meaning behind the words in conversations?
• Become frustrated with the quality of attention you receive from others?

If you answered “yes” to any of these questions it is not a surprise. Listening is the most utilized, but least studied and mastered communication skill. It is essential to understanding colleagues, customers and/or patients. It is crucial to accurately assessing their needs, building trust, gaining agreement and working effectively as a team.

In this two-to-four hour, fast-paced program you will be exposed to the main concepts and practices covered in the full-day Listening Clinic. Activities include completion of a Listening Awareness self-assessment; interactive discussions; instructor and volunteer student role plays and pre-recorded video vignettes.

The Listening Clinic will help you to:

• Identify your strengths and development areas related to listening
• Become more aware of listening-related skills that are necessary for being an empathic, attentive listener
• Become more attuned to the deeper needs of others
• Better understand the relationship between listening and customer loyalty
• Understand the relationship between listening and improving “the bottom line”

“Joan is extremely informative and experienced.” – Tom Gandolfo, Children First (Head Start Program) Sarasota, Florida

“The information presented was useful and brought back knowledge that I must keep in the forefront of my mind.” – Sylvia Browning, Children First (Head Start Program) Sarasota, Florida